Addressing the market demand

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DVCOM Technology, a specialist VAD in the region and had several new solutions to showcase at this year’s GITEX. Renjan George, Managing Director at DVCOM TECHNOLOGY LLC discusses how they are responding to the current needs of the market in terms of products and solutions they offer

Elaborate on the partnerships you have signed recently with vendors in 2020?
DVCOM is known for its choice of world class vendors in the ICT space but essentially in the hardware solutions space. With the pandemic changing the way companies work our focus has been to get a pie of the digital share of spend which has grown fast. Keeping this in mind we were quick to partner with Zoom a video conference software company that everyone knows about. Gartner has positioned Zoom in the Leaders Quadrant of both the 2020 Magic Quadrant for Meeting Solutions and Magic Quadrant for UCaaS, Worldwide and we are excited with this partnership.

Another exciting partnership has been with Teridion, the company delivering the only global public cloud-based SD-WAN service. Teridion’s global SD-WAN service is fully integrated with all leading WAN, SD-WAN and security edge solutions from pro- viders such as Cisco Meraki, Fortinet, Citrix, Palo Alto Networks and others, and also supports connectivity to legacy branch office routers and firewalls. Enterprises no longer need to deploy costly carrier circuits or MPLS networks to gain high performance. With Teridion, customers can expect lightning-fast file transfers, pristine voice and video sessions, and overall performance com- parable to MPLS.

Another top security concern for organizations is phishing attacks. 91% of all cyber-attacks start with phishing and 86% of organisations report being a victim of phishing. Cyberfish, whom we have signed up with recently combines Computer Vision and AI to stop phishing emails and websites in real-time  before they have been reported or added to the blacklists. Because standard anti-phishing protection is not enough, Cyberfish “looks” at emails, landing pages and even attachments using Computer Vi- sion and AI, analyzes their actual visual representation and stops impersonation attacks in real-time.

Growth of e-learning has been instrumental in driving the growth of the interactive flat panel market which is expected to grow at a CAGR of 34% by 2023. We have partnered with OneScreen for this region to makes it as simple as possible for people to work together and have productive interactions – without technological barriers – from wherever they are. Just as smartphones were suddenly everywhere once a touchscreen made them easy to use, OneScreen brings the plug-and-play concept to collaboration tech. The enterprise and education markets are just now beginning to catch up to the beauty of OneScreen’s elegant approach. OneScreen was the first and remains the only interactive smart board manufacturer that provides the Screen Skills Guru service – unlimited, free, live help and training on any of their solutions. OneScreen Hubware 6 introduces an evolution in the sensitivity of touch, the speed of wireless streaming, and the range of apps that deploy in an instant. Functionalities like real-time polling, easy dial out, screen sharing, interoperability, and translation have never been easier.

Discuss the new range from Yealink you  showcased at GITEX?
DVCOM showcased Yealink’s latest UC solutions for businesses that include all-new audio and video solutions for Micro- soft Teams and Zoom Rooms which allow users to work seamlessly from anywhere. This includes the Meeting Bar A20, an advanced all-in-one video device that integrates everything for orchestrating seamless video collaboration in huddle rooms; the MVC400, a native and easy-to-use video conferencing solution and the ZVC800 Zoom Rooms Kit. Visitors were able to  experience an intelligent USB-wired headset, the UH36, that ensures clarity and convenience in every conversation. DVCOM also displayed Yealink’s latest all-in-one IP phone solutions including the new-gen T4U series with dual USB ports, Ultra HD sound quality, and faster response speed; the T3 series, an ideal entry-level business IP phone for daily desktop voice communications; and the third generation video conferencing endpoint, the Meeting- Eye series. Another highlight in this age of remote working is the Yealink Meeting which is a distributed cloud-based service plat- form tailored for multi-way video conferencing collaboration. Characterized with rich functions, it provides 1080P full encod- ing and decoding capability and multi-groups and large-capacity conferences, scheduled conference, meet-now conference, etc. Yealink Meeting is based on highly secured Amazon Web Services (AWS), which have industry-leading security practices and compliance, to avoid external malicious attack.

Yeastar  presented its state-of-the-art PBX lineup for SME businesses for the first time in the region. The latest Yeastar P-Series PBX System converges voice, mobility, presence, web application, collaboration, and more for SMEs to fill the UC gap and embrace versatile, boundless communications. It also comes with advanced call centre features for SMEs to maximize their agent efficiency and boost customer satisfaction. Linkus UC Cli- ents enable P-Series PBX users to easily turn mobile phones and desktops into office extensions. It also comes with a Operator Panel which is a visualized console for receptionists to quickly manage incoming calls based on the real-time availability of employees.

Discuss solutions from your end to enable remote working in a secured manner for organizations?
As more employees work remotely, enterprises face increasing challenges connecting them effectively to the organization’s network. Working remotely increases employees’ exposure to the volatility of the public Internet. Teridion’s solution is like having MPLS wherever you are. It provides high performance connectivity without any additional hardware or software. The solution allows employees to work remotely, using any device and operating system. It optimizes the use of Teams, Zoom and other unified communications tools and delivers fast, reliable access to your workloads in the cloud and on site.
The patented algorithm connects remote employees to the optimal Point of Presence to ensure consistently good performance. Performance SLAs at an MPLS-level are guaranteed. The solution is interoperable with any cloud-based security solutions and is managed via Teridion’s portal and APIs.

Which have been the key solutions that have shown increased demand in the current year?
COVID-19 has also changed the way companies operate. Businesses have found themselves forced to focus on remote work- ing. Organizations have realized that they can operate remotely often at the same or higher levels of productivity and cost efficiency and they expect their remote interactions to operate smoothly. This has rocketed the usage of digital tools like Microsoft Teams and Zoom by around 700%. Being a Yealink distributor we were rightly placed to take advantage of this boom by providing Microsoft and Zoom certified hardware to meet the increasing demand to interact, connect, and collaborate with internal and external users seamlessly and intelligently, covering every scenario from small to extra-large spaces.

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