‘ServiceNow Impact’ accelerates return on large scale tech investments


ServiceNow has released ServiceNow Impact, the enterprise software industry’s first solution designed to help customers accelerate the return on their digital transformation investments. Built on the Now Platform, ServiceNow Impact combines AI‑powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalized digital experience.

IDC estimates that more than three trillion dollars have been invested in digital transformation initiatives globally over the past three years, but less than half of organizations implementing those projects have achieved the expected outcomes. Companies everywhere are feeling this “value gap” due to the proliferation of point projects that do not effectively work together, the increasing need for companies to spend resources maintaining these legacy solutions, and intensifying talent shortages.

ServiceNow Impact is designed to close the value gap with personalized recommendations and insights, premium technical support and preventative tools, role‑based training and certifications, expert coaching, and prescriptive guidance, all delivered in a premium digital experience. Tailored by company, industry, and role, ServiceNow Impact is the first‑ever human‑ and AI‑powered value acceleration solution.

“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. ServiceNow’s platform provides a single pane of glass to enable next‑generation business models,” said ServiceNow CEO Bill McDermott.  “ServiceNow Impact is an intuitive, consumer‑grade mobile application that visualizes the value from transformation investments in real‑time. Its impressive global demand proves nothing like this has ever been delivered in enterprise software.”

Say hello to value realization at scale
“Customer expectations have changed, and organizations are looking to derive greater value faster from their digital investments,” said Paul Greenberg, CRM industry thought leader and Managing Principal of The 56 Group, LLC. “ServiceNow Impact provides an innovative approach to value acceleration for its customers that raises the bar on the B2B customer experience in the industry.”

Available now, ServiceNow Impact is designed to meet customers where they are in their unique digital transformation journey. Leveraging the power of the Now Platform’s AI and recommendation engine, customers can use ServiceNow Impact to:

  • Personalize the digital transformation experience with peer and industry benchmarks, real‑time tracking, a value journey builder, and AI‑curated content and recommendations.
  • Align innovation strategy to business outcomes to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal‑specific, fixed‑scoped offerings that can be activated as needed).
  • Amplify internal expertise with dedicated expert teams, partner collaboration, advisory sessions, and tailored training and coaching.

As part of ServiceNow Impact, the company also released a major update to its Now Learning training and certification platform offering on‑demand, instructor‑led, and custom training and certification programs.

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