CX
EY and ServiceNow to provide solutions for GenAI compliance, governance and risk management
The EY organization and ServiceNow, a leading digital workflow organizations making the world work better for everyone, have announced an expansion of ...Liferay to strengthen customer experiences with the arrival of the Google Cloud region in Qatar
Liferay, a leader in Digital Experience Platforms (DXP), providing experiences on web, mobile, and connected devices is now fully available on Google ...Mindware signs Master Distribution Rights for Genesys in MEA
Mindware has announced its latest partnership in the Middle East and Africa (MEA) with Genesys, a global cloud leader in experience orchestration, ...Freshworks embeds Generative AI to help customer support, sales and marketing teams
Freshworks Inc.today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, ...Exotel launches new Enterprise Customer Engagement platform in UAE
Exotel, a leading full-stack customer engagement platform, announced the launch of its cloud services in UAE that will raise the bar for ...Freshworks and Meta partner to help Businesses elevate conversational customer experience
Freshworks today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication ...FinChoice enhances its digital customer experience using Freshworks Software
Freshworks, a software company empowering the people who power business, announced today that FinChoice, a digital financial service provider, chose Freshchat and ...Freshworks appoints Dennis Woodside as President
Freshworks Inc., a software company empowering the people who power business, today announced that Dennis Woodside is joining the Company’s executive leadership ...85% of IT Decision-Makers see urgent shift in focus to consumers’ digital experiences in new ...
In a survey of 500 IT decision-makers, 85% agree that there is an urgent shift toward focusing on consumers’ digital experiences. Moreover, ...