ServiceNow and Aramco Digital collaborate to enable AI-powered enterprise transformation at scale

ServiceNow and Aramco Digital, the technology subsidiary of Aramco, have announced the signing of a Collaboration Agreement to enable AI-powered workflows and accelerate enterprise transformation across the Aramco ecosystem.

Through this Collaboration Agreement, Aramco Digital will leverage ServiceNow as a foundational platform to standardize and govern digital workflows across a highly distributed network of affiliates, subsidiaries, and joint ventures operating in more than 50 countries. The initiative supports a more unified approach to reducing fragmentation, modernizing enterprise processes, and establishing a consistent AI-enabled foundation that can scale across the ecosystem.

ServiceNow runs more than 100 billion workflows annually across some of the world’s largest enterprises — supporting Aramco Digital’s vision to drive efficiency, strengthen governance, and enhance consistency across the ecosystem.

The Agreement focuses on addressing key operational challenges associated with managing a large, geographically dispersed enterprise group across four interconnected domains. These include enabling AI-powered workflows to improve operational efficiency, reduce manual processes and accelerate execution; enhancing customer experience through unified, CRM-driven solutions that establish consistent service standards across entities; standardising group shared services to reduce duplication and improve operational consistency; and modernising legacy ERP environments to reduce technical debt, improve cost efficiency and support scalable digital growth.