IFS unveils IFS Cloud 25R2 with advanced agentic AI capabilities, including new Digital Workers

IFS today announced the release of IFS Cloud 25R2, applying the very latest in AI innovation to the realities of hardcore, industrial work. The release introduces powerful new agentic AI capabilities, including IFS Loops Digital Workers that think, decide, and act across systems, operating as integral members of the industrial workforce. Industrial AI is an operational reality. With 25R2, IFS demonstrates that when deployed at scale, Industrial AI multiplies human capacity against the backdrop of acute labor shortages.

At its flagship event, Industrial X Unleashed, IFS revealed a foundational truth: generic AI fails in industrial reality. Industrial sectors face an unprecedented capacity crisis as £17 trillion of capital is deployed to create AI factories, rebuild aging infrastructure, and stabilize volatile supply chains. Meanwhile, millions of industrial jobs sit unfilled and 50% of the industrial workforce is due to retire in the next five years, taking critical experience and expertise with them. IFS Cloud 25R2 addresses this directly with applied Industrial AI and Digital Workers that have the potential to expand industrial workforce capacity infinitely.

Speaking at Industrial X, New York, IFS customer Pedro Buhigas, CIO at Kodiak Gas Services, said,“If half of our workforce engages with the [IFS Loops] agent once per day, that’s three million dollars a year of ROI. More importantly, that’s ninety thousand hours we can give back to field service technicians to do their job.”

With 25R2, IFS.ai expands its embedded intelligence and Digital Workers across the IFS Cloud suite, launching new AI-driven capabilities in its ERP, EAM and FSM solutions that make AI a true co-worker with contextual knowledge for every role.

Christian Pedersen, Chief Innovation Officer, IFS, said, “The strength of our solutions lie in their application – AI deeply embedded into the complex processes and workflows of industry to work autonomously, intelligently, and profitably. Generic, consumer-grade AI tools simply can’t cut it in these environments. This is what attracts world-leading AI partners to work with us as they seek to expand in the industrial space. It’s why customers trust us to transform their operations. This is the next frontier in Industrial AI, and IFS is defining it.”

Industrial organizations face a hidden productivity drain: the “invisible work” – repetitive, time-consuming tasks that consume 40-60% of field and operations staff capacity but drive minimal strategic value. These repetitive workflows (order processing, inventory management, maintenance scheduling, data entry) delay critical operations, result in unplanned downtime, prevent first-time fixes, and consume hours that frontline experts could spend on high-value judgment calls.

IFS Loops Digital Workers represent the next generation of automation – advanced software agents that work alongside teams. They are embedded to execute complex workflows across systems, streamline repetitive processes, and deliver continuous operational value. All within a secure, governed, and fully auditable environment built for enterprise scale. IFS Loops Digital Workers are fundamentally different from consumer-grade automation tools.

What sets IFS Loops Digital Workers apart from consumer-grade automation tools is their ability to think, decide, act, and remain auditable. They are equipped with deep domain knowledge rooted in industrial operations, including maintenance protocols, supply chain dependencies, and asset-specific rules. Within clearly governed parameters, they can autonomously make decisions while still allowing human intervention for exceptions. They execute complex, cross-system workflows around the clock, without downtime or handoffs and every action they perform is fully traceable, ensuring compliance for mission-critical and regulated environments. Industrial AI is expanding the workforce, not replacing it. Digital Workers multiply human capability when labor shortages and infrastructure demands have never been greater.

IFS is introducing its first five Digital Workers, each tailored for a specific operational role. The Customer Order Manager accelerates order processing, minimises errors, and ensures accurate, end-to-end fulfilment. The Supplier Order Manager keeps supplier orders accurate, on time, and well-coordinated, helping reduce delays and overall operational risk. The Inventory Replenisher continuously monitors stock levels and automatically replenishes inventory to avoid both stockouts and overstock. The Operations Analyst aggregates and analyses data from multiple sources to provide teams with consolidated, actionable insights. Finally, the Material Replenisher ensures that critical materials arrive on time, preventing delays in production or service delivery.

Cathie Hall, Chief Product and Customer Officer, IFS, commented, “Our commitment to customers is to embed industrial-focused AI where it matters most – in the daily workflows of field technicians, maintenance planners, and operations teams. We’re ensuring that what we build is immediately adopted and delivers measurable impact, all with AI at the core. This reflects confidence in our technology and our ambition to lead the market by operating with deeper customer connection than anyone else.”

Alongside Digital Workers, IFS Cloud 25R2 embeds Applied Industrial AI throughout the customer journey, enhancing service, asset, operations, and aviation workflows. In Field Service Management, technician-focused AI tools boost productivity and first-time fix rates, with IFS.ai Copilot providing instant information in the field. Work Briefing Generation reduces oversights by creating AI-generated job summaries that consolidate critical task information, while Service Report Summarization accelerates customer sign-off with clear, AI-generated summaries. In Enterprise Asset Management, AI-driven features improve maintenance accuracy, reduce downtime, and enhance planning precision. The Work Task Template Optimizer refines maintenance instructions using AI insights; the new Work Order Reporting: Data Population feature lets technicians submit short summaries or voice notes that automatically populate key details; and the FMECA Data Enhancer accelerates reliability analysis with AI-recommended failure modes and causes. For Enterprise Resource Planning, AI strengthens planning accuracy, inventory control, and financial agility, with Manufacturing gaining AI-powered MRP Simulation for multi-scenario demand planning, Sales Price Elements for dynamic pricing accuracy, and First Article Inspection to streamline compliance workflows, while Finance benefits from automated supplier invoice data capture and intelligent business planning baselines. In Aviation Maintenance, AI-powered capabilities accelerate maintenance workflows and improve part selection through the new IFS.ai Smart Part Finder, which uses structured IPC data and AI to deliver context-aware part suggestions, reducing search time and supporting faster return-to-service.

IFS Cloud 25R2 continues to embed sustainable practices automatically while driving financial returns for customers. New AI-powered KPI Narrative Generation and enhanced emissions tracking integrate sustainability into every operational decision – bringing visibility to the forefront rather than treating it as a month-end reporting exercise. This results in companies strengthening compliance and sustainability reporting while proving that profitability and sustainability advance together.

IFS Cloud 25R2 is available from 27 November.